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Graphics Interchange Format  |  1998-02-10  |  26.3 KB  |  423x349  |  4-bit (16 colors)
   ocr: Figure 3. Involving Support Personnel in Respondingto Errors Error Message Error Message Queue Add to queue $Support number Messages to process $Support name Output Add to queue $Support workstation Save message to log Message information Save Save message to database Occurred datetime Post previous messages User $Read from file Read message from log Solved datetime Solved by $Post $Read from file inform support Save Write to file Display Mark solved